Having difficulty playing Candy Crush on your Android/iOS device? Follow through this tutorial, as we bring you a set of solutions to fix the error.
Some Candy Crush gamers have reported the issue of recurring crashes while playing (or trying to play) the game on their smartphones and tablets. This occurs due to various reasons, ranging from out-of-date program/game (or device) or memory/RAM issues.
In any case, we’ll be showing you how to fix the error in this tutorial.
Fix: Candy Crush Saga Crash or Fails to Load Error on Android/iOS
Before trying any fix, ensure that your smartphone/tablet is standard enough to support the game; preferably Android 6.0 (or newer) or iOS 9 (or newer). Also, make sure that the version of the game on your device is up-to-date.
Solution 1: For Android
Try the solutions below and see if it fixes the “crash or fails to load” error.
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Play the game without Facebook
If you are finding it difficult to connect to Facebook before playing Candy Crush, try loading the game without Facebook. In the event that this fails, you can try the next fix.
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Troubleshoot Facebook connection
- Go to Settings > Developer Options.
- Locate and check the Don’t keep activities
- Log in to your account, launch the game and start playing.
If this doesn’t work, try the next fix.
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Clean up Android and Reinstall Candy Crush
Remove redundant apps/files from your phone/tablet or simply back them up to the cloud or external media. Once there’s sufficient storage space, reinstall the game from Play Store.
Solution 2: For iOS
Try the following on your iPhone/iPad/iPod Touch:
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Force-connect to Facebook
iOS offers you the opportunity to grant permission to some apps, to use your Facebook account. And you can try this to fix the crashing/loading error.
- Close program and navigate to Settings.
- Find and click on Facebook.
- Select Allow these apps to use my account.
- Allow for Candy Crush (toggle On).
- Launch the game and connect to Facebook.
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Clean Memory and Reinstall Candy Crush Saga
If the above procedure could not fix the error, try cleaning up your device’s memory or simply back up some files (to iCloud/iTunes) to free up storage space. You can then reinstall game.
Daniel Segun is a technology writer with over 5 years of experience. He loves to teach and inspire others. When he is not writing, he’s probably busy developing websites. You can reach him here.
