Having a Problem in Clash of Clans? How to Report It

If you might already know, Clash of Clans is a freemium mobile strategy video game developed and published by Finnish game developer Supercell. The game was released for iOS platforms on August 2, 2012, and on Google Play for Android on October 7, 2013.

The game is set in a fantasy-themed persistent world where the player is a chief of a village. Clash of Clans tasks players to build their own town using the resources gained from attacking other players through the game’s lighting features. The main resources are gold, elixir and dark elixir. Players can conjoin to create clans, groups of up to fifty people who can then partake in Clan Wars together, donate and receive troops, and talk with each other.

We obviously know that in every game you might come against a problem or something does not seem right to you. In such a case, you can always report the issue as Clash of Clans is a very responsible game. The report option is used most of the time when a player uses bad language in global chat so if you come against such a player you can easily report them because Clash of Clan is not the place where they should use that language. Many children are enjoying the game as well, so it turns into our duty to protect them from such players.

If you see such bad behavior in the game, you should immediately report the problem. In order to do so, we made a list of easy steps that can help you out.

Follow these steps:

  • Get in the Clash of Clans application.
  • Go to Settings icon and press it.
  • Go to Help And Support and press it.
  • Go to Report An Issue and press it.
  • Than press Other Problem.

If you do not have an email set up on your device or you can’t access the game, you can always directly email the game support at [email protected], and the team will take on the problem for you.

We will repeat these steps for a better memorization of them, and maybe you find them different now:

  • First, you need to go to ‘Settings.’
  • After that, you need to hit the ‘Help and Support’ button.
  • Now you need to open any FAQ and scroll down.

What you will find there is a query saying ‘Did you find the answer helpful?’ Hit ‘NO,’ and after that, you will also find an option saying “Contact us” hit on that too and submit your name, email if you want and the specific problem. If it is not easy for you to explain you can attach screenshots of the problem.

It might also happen that you receive that message or notification during the game so screenshot it right away and then send it to the company. To do so, you should go to settings tab from in-game and then click Help and Support. Try to search for solutions there and if you can’t find any just click Contact Us and drop them an email.

If the specific problem refers to someone using offensive or insulting language on the global chat, then you can tap their name and the option to report them should pop up instantly.

If you need any support than the company will give it to you. Just make sure you follow the steps from any of our three methods and do not forget that by reporting someone who does not use the game policies, you are indirectly improving the game.

Nicole Hicks

Nicole Hicks a graduate of UFT. She’s based in Toronto but travels much of the year. Nicole has written for NPR, Motherboard, MSN Money, and the Huffington Post. Nicole is a financial reporter, focusing on technology, national security, and policing.

You might like

1 Comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.